Privacy

This privacy policy sets out how we use and protect any information that you give when you use this website (www.glenthornevets.co.uk and any sub-domains of this site).

The term ‘The Glenthorne Vets Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: The Chocolate Factory, Keynsham, Bristol BS31 2AU. Our company is registered in England, registration number is 7273398. The term ‘you’ refers to the user or viewer of our website.

We understand that your privacy is important to you and that you care about how your information is used and shared online. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement. We respect and value the privacy of everyone who visits our Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

We may change this policy from time to time by updating this page. Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Website following the alterations. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: August 2017.  Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not agree and accept with this Privacy Policy, you must stop using our site immediately.

 

What we collect

Some data will be collected automatically by our Website. Other data will only be collected if you voluntarily submit it.  Depending upon your use of our Website, we may collect some or all of the following data:

  • contact information including your name, email address and phone number
  • demographic information such as your postcode, preferences and interests
  • information you supply when registering with us, including information about your pet(s)
  • other information relevant to customer surveys and/or offers
  • your IP address, web browser type and version, operating system and activity on the website are automatically collected

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For internal record keeping and management of our service to you as a client
  • To provide and manage your access to the website and to personalise and tailor your experience on the website
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You have the option to opt out of this at any time by contacting us at enquiries@glenthornevets.co.uk

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone and/or post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998, the General Data Protection Regulation (2016/679) and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

 

How and Where Do We Store Your Data?

We only keep your data for as long as we need to in order to use it as described above and/or for as long as we have your permission to keep it.

Data security is of great importance to us and to protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website.

 

Do We Share Your Data?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

 

How Can You Control Your Data?

You may choose to restrict the collection or use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes.

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want the information to be used by us for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

 

How Can You Access Your Data?

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (2016/679).  We will send this information without charge as soon as possible and in any event, within 30 days.

 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

 

What Cookies Do We Use and What For?

Our website may place and access certain cookies on your computer or device.  We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services.

All cookies used by and on our Website are used in accordance with current UK and EU Cookie Law.

Before cookies are placed on your computer or device you will be shown a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our website may not function fully or as intended.

Certain features of our website depend on cookies to function. UK and EU Cookie Law deems these cookies to be “strictly necessary”. Your consent will not be sought to place these cookies. You may still block these cookies by changing your internet browser’s settings, but please be aware that our website may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.  These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers, only where you have given your express permission for this. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:  enquiries@glenthornevets.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (2016/679).  We will send this information without charge as soon as possible and in any event, within 30 days.

If you would like a copy of the information held on you please write to:

Data Protection, The Glenthorne Vets Ltd., The Glenthorne Veterinary Centre, 71 Derby Road, Uttoxeter ST14 8EB

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.