Things we're often asked

Getting to
know us

Do I need to make an appointment?

Yes please! At certain times of the day our vets are busy dealing with in-patients or are operating. So please make an appointment to avoid a potentially frustrating wait!

I have an emergency. What do I do?

Just call the numbers above. During the day one of our vets will see you at the earliest possible opportunity, or one of our highly trained experienced nurses will “triage” your pet to facilitate quick and efficient treatment. Outside normal hours, a call handling centre will take your call and contact one of our vets. It may be necessary for you to come to our Uttoxeter surgery in order for us to provide care.

Is it okay for me to specifically ask to be seen by a certain vet?

Yes! In fact we encourage it for continuity. Provided that vet is available and has free appointments we will do our very best to accommodate your request.

How do I pay?

We accept cash, cheques and most credit/debit cards. Our terms are strictly payment at time of treatment or upon collection of any medicines.

Do you do home visits?

Yes, we do. However, they generally have to be fitted around our everyday work load, so it may not always be possible to give you an exact time just a window, and it may not be possible to have the vet of your choice

Do you provide written prescriptions?

We try our level best to be competitive with our suppliers of medicines, including internet pharmacies. We will always provide prescriptions upon request, but please give us the opportunity to see if we can be competitive with any prices you find for your medicines.

I would like to make a complaint. What do I do?

Firstly we are sorry if our care has fallen below expectations. We want to know where and when we have gone wrong in order that we can ensure that our service is continually improved. If the matter is regarding a pet’s care please write a summary of your complaint to Stuart Brown in the first instance, and to John Kirk for matters relating to farm and equine care.

Still need help? Contact your local surgery!

You can contact us by email, telephone or call in for a chat with our experienced team.

Email: enquiries@glenthornevets.co.uk
Uttoxeter 01889 562164 / Tutbury 01283 521800